Profile As of March 16, 2006
Global Crossing has initiated a plan to streamline and focus its operations to broadly serve global enterprise customers with higher margin IP converged and managed services offerings and to de-emphasize lower-margin legacy services, specifically wholesale voice. The plan, designed to improve gross margins and to reduce the time required to reach operating cash flow break-even, has proven effective over the last year. Consistent with the company's forecasts provided in March 2005, revenue associated with de-emphasized lines of business and products declined 21% sequentially in the first nine months of 2005, resulting in a gross margin improvement of 900 basis points year over year as well as an improvement in cash from operations of 41% during the same period.
Global Crossing's strategy is focused on serving multi-national enterprise, government and carrier customers with Internet protocol ("IP") and high performance networking solutions. These services are brought to market through direct and indirect distribution channels. We believe that the performance, quality and ubiquity of our services are key competitive differentiators. These services are enabled by our extensive global network and advanced IP service platforms which directly connect 300 of the world's largest commercial centers and delivers services to more than 600 major cities in over 60 countries around the world.
In 2005, we executed a set of strategic initiatives intended to increase our focus on our target markets and on higher margin global IP and high performance network services. These included the divestment of two customer groups that did not fit within our target markets. We also increased our investment in the development of our direct and indirect distribution channels. Finally, we modified our objectives and operating parameters with respect to our wholesale voice business, which is now being managed with an intense focus on margin and cash flow rather than top line revenue. The execution of these changes has led to improvements in the financial and operational performance of the business and has simplified resource and investment allocation decisions.
The multinational enterprise customer sector represents a significant market for the provision of global IP services and high performance networking solutions. Target customer sectors in this market include financial services, high-tech, health care, transportation and distribution, and research and education. The government sector also represents a significant global market, as do the cable service and wireless service provider sectors. We have aligned our direct sales channels around these target sectors and are developing alliances with major systems integrators to effectively address the requirements of customers who prefer turnkey or outsourced solutions provided by these industry participants. In addition, to increase our penetration of the worldwide enterprise market, we have enabled the operational interfacing of our advanced IP solutions with those of incumbent service providers. This interfacing allows these incumbents to augment their own capabilities and address a wider range of their enterprise customers' requirements, while allowing us to leverage their considerable distribution capabilities.
Consistent with this strategy, we are investing our capital primarily on success-based, revenue-generating opportunities in IP, collaboration and managed services, such as enhancing our Voice over Internet Protocol ("VoIP") and customer support systems.
Global Crossing's differentiating factors:
Technology and Innovation
- The Global Crossing Network has been purpose-built to provide global IP solutions.
- We provide quality of service guarantees on a premise-to-premise basis globally, backed by demonstrated performance.
- We have consistently introduced leading edge service offerings, such as IP VPNs over a Multi-Protocol Label Switching ("MPLS") core, VoIP, and video over IP and integrated services digital network ("ISDN") platforms.
- We have the ability to enable carriers and other service providers to leverage the strength and breadth of our service portfolio and network in responding to the voice, video and data needs of their customers.
Security
- We have the demonstrated ability to manage secure environments and have held clearances to handle sensitive traffic for the U.K. Government since 1989.
- Our continued compliance with a precedent-setting Network Security Agreement with the U.S. Government ensures that the operation of the U.S. portions of our network meets designated requirements for physical, logical and network security.
- The Global Crossing Network features advanced denial of service detection and prevention, including sophisticated monitoring, filtering and reporting tools.
Customer Support
- The Global Crossing Network is monitored from multiple, global network operating centers 24/7, providing redundancy and serving as a single point of contact for all service matters.
- We have created an award-winning web-based customer interface, uCommand®, which allows customers to monitor, manage, build and modify their networks in real-time.
- We routinely survey our customers with an independent polling agent to help us continuously find opportunities to improve. These surveys reflect customer satisfaction ratings that are among the highest in the industry in network performance, account support, service activity and billing assistance.
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